How do I return an item?

We trust that you will be happy with your purchase and your shopping experience. Please let us know if you are dissatisfied in any way. If an item does not fit or is not satisfactory, simply return it to us in a new and unused condition that has not been worn, washed or damaged within 30 days.  We'll be happy to exchange it or refund your money.  Tags must be attached to the item(s) and a copy of the invoice must accompany the return/exchange. 

Unless there is a problem with your order, delivery charges are nonrefundable.

Underpants and special orders can not be returned.

Back to Basics Soft-Wear, Inc. 2015 Sherron Road Unit 1006 Durham, NC  27703